Privacy Policy

We respect your privacy and are committed to protecting your personal and health information in full compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s health privacy laws.

1. Information We Collect

We only collect what is necessary to provide safe, high-quality care:

• Contact details (name, address, phone, email)
• Health information (medical history, medications, care needs)
• Billing and payment information
• Website usage data (via cookies – see our Cookie Policy)

2. How We Use Your Information

We use your information only to:

• Create and deliver personalized care plans
• Schedule and coordinate caregivers
• Communicate with family members and healthcare providers (with consent)
• Process payments securely
• Improve our services and website

3. Consent

We obtain your informed consent before collecting or sharing personal health information. You may withdraw consent at any time by contacting us — though this may affect our ability to provide certain services.

4. Sharing Your Information

We never sell or rent your information. We share only when necessary and with strict safeguards:

• With caregivers directly involved in your care
• With healthcare professionals (only with your explicit consent)
• With trusted billing processors under confidentiality agreements
• When required by law (e.g., public health reporting)

5. Security & Protection

6. Retention

We keep records only as long as needed for care or required by law, then securely destroy or anonymize them.

7. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Ask questions or raise concerns

8. Contact Our Privacy Officer

9. Updates

This policy may be updated. The latest version is always available at caringcomfort.ca/privacy-policy.html

Effective Date: December 10, 2025