Privacy Policy

Last updated: January 06, 2026

Caring Comfort at Home Services ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our in-home care services. As a private-sector organization operating in Alberta and handling personal health information, we comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), as well as the Health Information Act (HIA) where applicable for health-related information.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email, date of birth, health details (when relevant to care), and payment information.
• Sensitive Health Information: Medical history, care needs, and preferences provided during consultations or service delivery.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics).
• Communication Data: Information you provide when contacting us via forms, email, or phone.

2. How We Use Your Information

We use your information to:

• Provide and coordinate personalized in-home care services
• Schedule consultations and respond to inquiries
• Process payments securely
• Improve our services and website experience
• Comply with legal and regulatory requirements
• Communicate updates, newsletters, or service-related information (with your consent)

3. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Our trained caregivers and staff on a need-to-know basis to deliver care
• Trusted service providers (e.g., payment processors, IT support) under strict confidentiality agreements
• Healthcare professionals or family members when authorized by you
• Regulatory authorities when required by law

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. All sensitive data is encrypted where possible, and access is restricted to authorized personnel only.

5. Your Rights Under PIPEDA and PIPA

In accordance with PIPEDA and PIPA, you have the right to:

• Be informed about how your personal information is collected, used, and disclosed
• Access your personal information and request corrections if inaccurate or incomplete
• Withdraw consent for certain uses or disclosures (subject to legal or contractual restrictions)
• Challenge our compliance and file a complaint with the Office of the Privacy Commissioner of Canada (for PIPEDA) or the Office of the Information and Privacy Commissioner of Alberta (for PIPA)

Contact us at info@caringcomfort.ca to exercise these rights or for any privacy concerns.

6. Cookies & Tracking

We use essential cookies to improve site functionality and a simple cookie banner for consent. No third-party tracking or advertising cookies are used.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated date.

9. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Caring Comfort at Home Services
Email: info@caringcomfort.ca
Phone: 403-369-1866